This Privacy Policy applies to Anderson Treatment’s public website and general online interactions. It should remain separate from Anderson Treatment’s formal Notice of Privacy Practices, which explains how protected medical information may be used and disclosed. Substance use disorder treatment records may also receive additional confidentiality protection under 42 CFR Part 2.

1. Introduction

Anderson Treatment respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains the types of information we may collect when you visit our website, complete an online form, contact our team, apply for services, or otherwise interact with us online. It also explains how we may use, disclose, retain, and protect that information.

By using this website, you acknowledge the practices described in this Privacy Policy.

2. Information We May Collect

Depending on how you interact with the website, we may collect the following categories of information.

Information You Provide

You may provide information such as:

• Your name
• Email address
• Telephone number
• Mailing address
• Date of birth
• Program or service interests
• Insurance or payment information
• Referral information
• Information included in messages or inquiries
• Employment application information
• Information submitted through admissions or assessment forms
• Other information you voluntarily provide

Please avoid submitting highly sensitive medical information through a general contact form unless the form is specifically designed and authorized for that purpose.

Information Collected Automatically

When you access the website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed
• Time and date of visits
• Referring website
• General geographic region
• Website interaction and performance data

This information may be collected through cookies, server logs, analytics services, and similar technologies.

3. How We May Use Information

We may use information collected through the website to:

• Respond to questions and requests
• Assist with admissions and program inquiries
• Connect individuals with appropriate services or locations
• Process applications, assessments, or referrals
• Communicate about appointments or next steps
• Evaluate employment applications
• Operate, maintain, and improve the website
• Monitor website performance and security
• Prevent fraud, misuse, or unauthorized activity
• Comply with legal and regulatory obligations
• Protect the rights, safety, and property of Anderson Treatment, its patients, staff, and others

Information collected for treatment, payment, or healthcare operations may be handled under Anderson Treatment’s Notice of Privacy Practices and applicable healthcare privacy laws.

4. Health and Treatment Information

Information submitted as part of an admissions, assessment, referral, or treatment process may be considered protected health information or a substance use disorder patient record.

When applicable, such information will be handled according to Anderson Treatment’s Notice of Privacy Practices, the Health Insurance Portability and Accountability Act, 42 CFR Part 2, and other applicable federal and state requirements.

This website Privacy Policy does not replace Anderson Treatment’s Notice of Privacy Practices.

5. Online Forms and Third-Party Application Portals

Some admissions, employment, assessment, or referral forms may be hosted by third-party service providers.

When you follow a link to an external application portal, the third party may collect and process information under its own privacy policy, security practices, and terms. Anderson Treatment encourages you to review those policies before submitting information.

Information received from an authorized third-party platform may be used to evaluate your inquiry, assessment, referral, employment application, or eligibility for services.

6. Cookies and Analytics

The website may use cookies and similar technologies to:

• Maintain website functionality
• Remember user preferences
• Understand how visitors use the website
• Measure traffic and performance
• Identify technical problems
• Improve content and navigation
• Protect the website from misuse

You can adjust your browser settings to block or delete cookies. Disabling some cookies may affect website functionality.

7. How Information May Be Shared

We may disclose information in the following circumstances.

Service Providers

We may share information with vendors that provide services such as:

• Website hosting
• Form processing
• Information technology support
• Security and fraud prevention
• Analytics
• Email delivery
• Admissions or practice-management technology

Service providers are permitted to use information only as necessary to perform authorized services, subject to applicable contractual and legal requirements.

Treatment and Healthcare Operations

When permitted by law, information may be shared with authorized healthcare professionals, treatment providers, business associates, or other parties involved in treatment, payment, care coordination, and healthcare operations.

Additional restrictions may apply to substance use disorder patient records.

Legal Requirements

Information may be disclosed when required or permitted by law, regulation, court order, legal process, or government request.

Protection of Rights and Safety

We may disclose information when reasonably necessary to investigate suspected fraud, security incidents, unlawful activity, threats, or violations of our policies.

Organizational Transactions

Information may be transferred as part of a merger, acquisition, reorganization, financing, or transfer of organizational assets, subject to applicable legal protections.

8. Data Security

Anderson Treatment uses reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, database, or online transmission can be guaranteed to be completely secure. You should use care when submitting information online and avoid sending sensitive information through unsecured email or general website forms.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Fulfill the purpose for which it was collected
• Respond to inquiries
• Administer programs and services
• Maintain appropriate business and healthcare records
• Resolve disputes
• Meet contractual requirements
• Comply with applicable laws and regulations

Retention periods may differ depending on the type of information and the context in which it was collected.

10. Your Privacy Choices

You may contact Anderson Treatment to request that we:

• Update inaccurate contact information
• Stop sending nonessential communications
• Provide information about certain personal data we maintain
• Delete certain website-submitted information when legally permitted
• Address questions about our privacy practices

Certain records may not be deleted when retention is required for treatment, legal, regulatory, contractual, safety, or operational purposes.

11. Virginia Privacy Rights

Where the Virginia Consumer Data Protection Act applies, Virginia residents may have rights to confirm whether personal data is being processed, access their data, correct inaccuracies, request deletion, obtain a portable copy, and opt out of certain targeted advertising, sales, or qualifying profiling activities. Virginia residents may also have the right to appeal a denied request.

To submit a privacy request or appeal, contact Anderson Treatment using the information provided below.

We may need to verify your identity before completing a request. Rights may be limited where an exemption applies or where another law governs the information, including healthcare privacy and record-retention requirements.

12. Children’s Privacy

This public website is not intended for children under 13 to submit personal information independently.

A parent, guardian, or legally authorized representative should contact Anderson Treatment when seeking services for a minor. Adolescent program inquiries and treatment information will be handled according to applicable consent, authorization, privacy, and healthcare requirements.

13. External Links

The website may contain links to third-party websites, forms, applications, social media platforms, or resources.

Anderson Treatment is not responsible for the privacy practices, security, availability, or content of external services. Accessing a third-party website is subject to that provider’s policies and terms.

14. Email and Website Communications

General email and website contact forms may not be encrypted or appropriate for confidential medical information.

Do not use a general contact form or email to communicate an emergency, urgent safety concern, or time-sensitive medical issue. This website is not continuously monitored for emergencies. In an emergency, call 911 or go to the nearest emergency department.

15. Changes to This Privacy Policy

Anderson Treatment may update this Privacy Policy periodically to reflect changes in technology, website functionality, organizational practices, or legal requirements.

The revised version will be posted on this page with an updated effective date. Continued use of the website after an update constitutes acknowledgment of the revised policy.

16. Contact Anderson Treatment

Questions, concerns, or privacy requests may be directed to:

Anderson Treatment
706 Campbell Ave SW
Roanoke, VA 24016

Phone: 540-400-7841
Email: [Add monitored privacy or administrative email address]

For questions involving medical records or protected health information, request to speak with Anderson Treatment’s Privacy Officer.